# Invoicing

{% hint style="info" %}
**Send Invoices to your customers via** [**SMS and Email**](#step-4) **and get paid in express time,** [**Online**](#how-to-pay-an-invoice-online) **or** [**Offline**](#how-to-pay-an-invoice-offline-sms)**.**
{% endhint %}

Our Invoicing solution allows businesses to request for payments from their customers remotely.

> This is ideal for retail, SME or SOHO businesses who have a need to take orders on the phone or on social media but require a means to accept payments from their customers before processing the orders for delivery.

{% hint style="success" %}

#### Key Features

:ballot\_box\_with\_check: Create custom invoice that includes your company logo and information. \
:ballot\_box\_with\_check: Send invoices using your customer’s email address or mobile number. \
:ballot\_box\_with\_check: Accept Mobile Money, QR and Card payments instantly. \
:ballot\_box\_with\_check: Track your invoices, payments and due dates all in ONE Account. \
:ballot\_box\_with\_check: Pay your suppliers, utility bills and send money in ONE click
{% endhint %}

## This is step by step guide to request payments from your Merchant Dashboard.

### Step 1

> :digit\_one: First, you will need to login to your merchant dashboard and click the ‘**`Invoices tab`**’.
>
> :digit\_two: Click on the ‘**`Create New Invoice`**’ button.

![](https://2963751852-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lvq09DA_8pWx4o82BIU%2F-M5qIbt4fTI-AyBPiwGh%2F-M5rCFp32oBZJKs6TI--%2FPicture11.png?alt=media\&token=c2599aad-3088-4775-8d1c-1e61c3e070bf)

### Step 2

> :digit\_one: You will be prompted to enter the customer’s name, email address or Mobile Money Number, payment description, Amount you are requesting and an option to set a due date for invoice to expire.
>
> :digit\_two: Click the ‘Send’ button filling in all details correctly.

![](https://2963751852-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lvq09DA_8pWx4o82BIU%2F-M5qIbt4fTI-AyBPiwGh%2F-M5rCsf0dXMpdztiFO1T%2FPicture13.png?alt=media\&token=003a69ba-31d9-4777-88ad-c23aa97de1b4)

### Step 3

> :digit\_one: You’ll have a chance to review the payment request before sending. Click ‘Continue’ to send the payment request to the customer via SMS/Email depending on the customer information provided. 
>
> :digit\_two: Your customer will receive an SMS/Email notification with instructions to complete payment

![](https://2963751852-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lvq09DA_8pWx4o82BIU%2F-M5qIbt4fTI-AyBPiwGh%2F-M5rDI2xeqAOwdSNdeHr%2FPicture14.png?alt=media\&token=8028cda6-0d82-4932-a339-74d8d45168a3)

### Step 4

> :digit\_one: Your customer will receive an email or SMS which looks like the samples below.

{% hint style="success" %}
All they have to do is click on "Pay Invoice" button to pay online OR pay offline by dialing \*920\*50# and entering the invoice number.
{% endhint %}

![Email Notification(Left) & Sms Notification(Right)](https://2963751852-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lvq09DA_8pWx4o82BIU%2F-M5qIbt4fTI-AyBPiwGh%2F-M5rELpRWuZ1cOQfOdZo%2FPicture15.png?alt=media\&token=59e4af2f-d88b-4ccc-b873-ec8bbedd7333)

## How to Pay an Invoice - Online

{% hint style="info" %}
Once customer clicks on the Pay Invoice button or URL , a secure page will open on their browser where they can follow the steps to make payment.
{% endhint %}

![](https://2963751852-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lvq09DA_8pWx4o82BIU%2F-M60MA2RP4RjmwIwZKmA%2F-M60VrZ13isorfL4f8-g%2FPicture20.png?alt=media\&token=8c31c668-c334-4874-8b3f-0e6f8477c2f7)

### Confirmation of Payment to Customer and Merchant

{% hint style="info" %}
Once payment is completed, customer receives payment receipt via Email/SMS and Merchant get instant notification of payment.
{% endhint %}

![](https://2963751852-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lvq09DA_8pWx4o82BIU%2F-M5rFuV1NI6djMTUEYCg%2F-M5rKMjSAsxv5C_eQwwj%2FPicture17.png?alt=media\&token=b5a67df5-d81a-44fc-90a7-7b3e01edeaac)

## How to Pay an Invoice - Offline / SMS

> :digit\_one: Customer dials the short code **\******920\******50#**  and Chose '**1. Pay Merchant’**. 
>
> :digit\_two: They will be required to enter the unique invoice number to complete payment

![](https://2963751852-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lvq09DA_8pWx4o82BIU%2F-M5rFuV1NI6djMTUEYCg%2F-M5rLn1Nxa9BASaH4WKN%2FPicture18.png?alt=media\&token=c6fbdc46-7d2b-446e-9b43-9c6ba9f44c5e)

### Confirmation of Payment to Customer and Merchant - Offline

{% hint style="info" %}
Once payment is completed, customer receives payment receipt via SMS and Merchant get instant notification of payment.
{% endhint %}

![](https://2963751852-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lvq09DA_8pWx4o82BIU%2F-M60MA2RP4RjmwIwZKmA%2F-M60W_aYfxEJFSPoINh0%2FPicture21.png?alt=media\&token=be55a99a-a931-468d-846a-b0f8764008b6)