Upgrading your account

Before upgrading your account, you can only interact with iPay in BASIC MODE. All of iPay's features are available in BASIC MODE; however, there are limits on your total collections, payouts and payment options available to you.
Kindly refer to our pricing for more information.
To upgrade your account to STANDARD MODE with no limits and enable card payments, you will be required to be registered business or organization and provide the following additional information:

Business Registration Documents:

  • Certificate of Incorporation
  • Certificate to Commence Business
  • Form 3

Director's Documentation

  • Tax Identification Number (TIN) certificate
  • A valid Photo ID (National ID, Driver’s License or Data page of Passport)
  • Residential Address with Proof of Residence
Simply send an email to [email protected] with the required documentation, stating your account name and number.
Please ensure that your corporate bank account matches your business registration and your website or sales channel represents it.
If you sell online, kindly ensure your online store is active with a verifiable website or social media address, shipping/delivery policy, returns and refunds policy clearly documented and visible to your customers.
Once you have submitted your application for account upgrade, our back office team will review your application and approve it for an upgrade, if you have sufficiently provided all the information required to upgrade your account.
If we see a problem, we will get in touch right away to resolve it as quickly as possible.

Businesses we do not support for Online Card payments:

Travel Agencies and Tour Operators
Travel arrangements, tours, charters
Telecom Sales and Equipment
Telecommunication devices
Telecom Services
Telecommunication services
Computer Network Services
Internet service providers
Wire Transfers and Money Orders
Drugs, Proprietaries & Sundries
Drug Stores and Pharmacies
Direct Marketing - Travel
Includes discount clubs
Direct Marketing - Catalog
Mail and telephone orders
Direct Marketing - Outbound
Mail and telephone orders
Direct Marketing - Inbound
Teleservices, audio & videotext
Direct Marketing - Subscription
Recurring subscriptions
Direct Marketing - Other
Radio and TV sales
Cigars, Tobacco
Includes stands
Rentals, leases and sales
Adult Dating and Escort
Various dating services
Video Tape Rental Stores
Adult content
Ticketing Agencies
Secondary ticketing
Video Games and Arcades
Skill Games requires registration
Betting and Casino Gambling
Online casino, lottery, wagers
Government Services
State Lottery Requires Registration
Non-Governmental Organizations (NGO)
Charitable and Social Service Organizations
Import and Export companies