Upgrading your account
Before upgrading your account, you can only interact with iPay in BASIC MODE. All of iPay's features are available in BASIC MODE; however, there are limits on your total collections, payouts and payment options available to you.
To upgrade your account to STANDARD MODE with no limits and enable card payments, you will be required to be registered business or organization and provide the following additional information:
- Certificate of Incorporation
- Certificate to Commence Business
- Form 3
- Tax Identification Number (TIN) certificate
- A valid Photo ID (National ID, Driver’s License or Data page of Passport)
- Residential Address with Proof of Residence
Please ensure that your corporate bank account matches your business registration and your website or sales channel represents it.
If you sell online, kindly ensure your online store is active with a verifiable website or social media address, shipping/delivery policy, returns and refunds policy clearly documented and visible to your customers.
Once you have submitted your application for account upgrade, our back office team will review your application and approve it for an upgrade, if you have sufficiently provided all the information required to upgrade your account.
If we see a problem, we will get in touch right away to resolve it as quickly as possible.